The Spencer Police Department is a dedicated, full-time law enforcement agency serving the community with a team of 18 sworn personnel. Located in Spencer, MA 01562, this department plays a crucial role in maintaining public safety and upholding the law within its jurisdiction.

Led by a chief, the Spencer Police Department employs officers who have undergone rigorous training and possess a diverse range of skills to effectively handle various situations. These sworn officers are committed to serving and protecting the community, working tirelessly to ensure the safety and well-being of its residents.

Community engagement and collaboration are key priorities for the Spencer Police Department. We regularly host events, participate in community meetings, and maintain an active presence on social media platforms to foster positive relationships with residents and businesses.

The Spencer Police Department holds a 24/7 dispatch center handling police, fire and ems services. It is the vital link between the community and the public safety personnel, operating continuously to ensure swift and efficient response to emergencies and non-emergency situations alike.

Staffed by highly trained dispatchers, the center serves as the nerve center of the department, fielding incoming calls, prioritizing responses, and dispatching officers to incidents with precision and urgency. These dispatchers are adept at multitasking, handling high-pressure situations, and providing critical information to officers in the field to ensure their safety and the effective resolution of incidents.

Overall, the Spencer Police Department's 24/7 dispatch center is a critical component of the department's operations, functioning as the frontline of communication and coordination to ensure the safety and well-being of all residents, day and night.

**Overview:**

We are seeking a dedicated Emergency Dispatcher to join our team. As an Emergency Dispatcher, you will play a crucial role in coordinating emergency response efforts and providing critical support to first responders.

**Responsibilities:**

- Answer emergency and non-emergency calls for assistance

- Gather essential information from callers to determine the nature and urgency of the situation

- Dispatch appropriate emergency services such as police, fire, or medical assistance

- Provide pre-arrival instructions to callers to assist in emergency situations

- Monitor and track the status of first responders in the field

- Utilize phone triage techniques to assess caller needs accurately

- Analyze situations quickly and make sound decisions under pressure

- Utilize GPS and GIS systems to provide accurate location information to responders

- Communicate effectively with callers, emergency personnel, and other agencies

- Employ conflict management skills to handle high-stress situations calmly

**Qualifications:**

- Previous experience in emergency dispatching or a related field is preferred but not required

- Knowledge of law enforcement procedures and protocols is a plus

- Ability to negotiate and de-escalate tense situations effectively

- Strong communication skills both verbal and written

- Proficiency in using technology such as computer-aided dispatch systems

- Ability to work in a fast-paced environment and multitask efficiently

Join our team as an Emergency Dispatcher and be part of a critical service that helps save lives every day. Apply now to make a difference in your community!

Job Types: Full-time, Part-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid military leave
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call
• Overtime
• Rotating shift
• Rotating weekends

Ability to Commute:

• Spencer, MA 01562 (Required)

Work Location: In person